Passport Renewal FAQ's


When can I visit the Embassy for enrollment?

Monday to Friday between 10:00 am - 2.00 pm, with a printed copy of your appointment date and time.  Ensure you have booked an appointment on the passport portal at  https://www.passports.go.ug. 


Am I really required to appear in person to submit my passport application?

Yes. Once you have submitted your application online and have booked your appointment, please print your confirmation page and a copy of your application and report to the Embassy with your documents at the appointed date and time. 


Am I required to have a National ID to apply for the E-passport?

No. All applicants in the diaspora are not mandated to present a national ID, but it eases the requirement of proof of citizenship. If you are a dual Citizen, you will need to present a Uganda certificate of Dual Citizenship at the Embassy.


I am a Dual Citizen and want to renew my Ugandan Passport. How do I do this?

Please note that in order to hold passports of two nationalities the law in Uganda requires you to formally register as a dual citizen first. In order to renew your Ugandan Passport you will need to present your Certificate of Dual Citizenship.


Who can be a recommender?

A person with a Ugandan Passport or National ID who can attest to your identity.   Ensure that the recommender signs the section which indicates “recommender’s signature”, or a signed copy of passport or national ID can be presented. 


How will I know when my passport is ready for collection?

An automated SMS message or email will be sent to you once the Embassy receives your passport in Washington, DC. Please ensure that the US phone number or email you provide during enrollment is active. There is no need to call the Embassy.


How will I receive my passport once the Embassy receives it from Kampala?

All applicants must present a pre-paid self-addressed courier return envelope in a packet (EXPRESS or PRIORITY mail with a tracking number for shipment of your new passport. The sender section of the envelope should indicate “Uganda Embassy 5909 16th St. NW, Washington DC 20011” and the recipient section of the envelope should indicate your preferred receiving address. 


I am having trouble making an online payment, can you advise how to resolve this?

• Applicants can try to use a different browser.

• Close the application and log in again or try to pay later.  Alert your local Bank first that your Bank card is being used for an overseas transaction. 

• Ensure that you pay using either  VISA or Mastercard. 

• The Banks in the drop-down menu are the payee banks in Uganda. You do not need to have an account with any of them in order to select one to pay into.

• You can also pay directly through the Uganda Revenue Authority (URA) portal at www.ura.go.ug

1. At the URA homepage, select E-Services, on the left-hand side of the page

2. Click on payments

3. Select Mastercard or VISA card payment icon, and follow the prompts.

4. Make each payment separately. Each will have its unique PRN.

5. Print the receipt after each payment

Over-the-counter Bank Payments


• You have the option to ask a trusted person to make payment on your behalf at most Banks in Uganda that accept URA payment. Payments must be made using the PRN numbers auto-generated on your passport application form.